Privacy Policy
This Privacy Policy governs the processing of personal data in relation to all your interactions with Domaine The Raphael.
We are committed to protecting the confidentiality of the personal information we collect. As a customer or individual with whom we do business, you acknowledge and agree that we may collect, use, and disclose your personal information in accordance with this Privacy Policy (hereinafter referred to as the “Policy”).
The term “personal information” in this Policy refers to any information that identifies you or allows you to be identified as an individual.
The types of personal information we may process (which may vary depending on applicable law) include:
- your name, gender, personal and business contact details, occupation, date and place of birth, photograph, nationality, and passport or visa information;
- biometric data such as voice recognition (e.g. Alexa) and facial recognition, where applicable;
- information relating to your stays, including arrival and departure dates, services used, special requests, preferences, and communications (including telephone calls and messages);
- payment information such as credit card details, billing data, and bank information;
- information necessary to fulfil special requests (e.g. medical conditions requiring specific arrangements);
- marketing preferences, survey responses, and content you provide via our website, applications, or third-party platforms;
- in limited cases, credit-related information.
Most of the personal data we process is provided directly by you or by someone acting on your behalf. In some cases, we may also process information inferred from your interactions with us or received from third parties (such as travel agents, airlines, employers, or service providers). This Policy also applies to such data unless governed by a third party’s own privacy policy.
Where required by applicable law, and by accepting this Policy, you expressly consent to the processing of any sensitive personal data you provide. You are under no legal obligation to provide such data unless required by law.
2. How we use your personal information
Subject to applicable laws, we may collect, use, and disclose your personal information for the following purposes:
- to provide and manage bookings, accommodation, and related services;
- to process payments and billing;
- to fulfil your requests and preferences;
- to manage loyalty programs and customer relationships;
- to communicate with you regarding your stay or services;
- to ensure the safety and security of our guests, staff, and premises;
- to comply with legal and regulatory obligations;
- to improve our services and develop new offerings.
3. Disclosure of your personal information
We may disclose your personal information where necessary and in accordance with applicable law.
In particular, your data may be shared with:
- service providers and partners involved in delivering your stay;
- payment processors and financial institutions;
- travel agents, employers, or third parties involved in booking your stay;
- legal or regulatory authorities where required.
In certain cases, your data may be transferred to other countries. By accepting this Policy, and where required by law, you consent to such transfers.
4. Information collected when you visit our website
4.1 Browsing without identification
You may browse our website without providing personal information.
4.2 Usage data
When visiting our website, we may collect technical information such as:
- IP address
- date and time of visit
- pages viewed and time spent
- browser type and operating system
- referring and exit URLs
4.3 Cookies
We use cookies and similar technologies to ensure the proper functioning of the website, improve user experience, and analyze traffic.
Some cookies are strictly necessary and do not require consent. Others are only used with your prior consent via a cookie banner, which allows you to accept, refuse, or manage your preferences at any time.
You may also configure your browser to block cookies; however, this may affect certain website functionalities.
For more information, please refer to our Cookie Policy.
4.4 Social media
Our website may include social media features. If you activate them, third-party platforms may collect and process your data. We recommend reviewing their privacy policies.
5. Applications
When using our applications, we may collect personal data such as:
- name, contact details, and login credentials;
- payment information;
- usage data and device information.
With your consent, we may also access data stored on your device (e.g. photos, contacts, or location).
6. Your choices
You may choose which personal data to provide. However, certain information is necessary to deliver our services.
If you provide contact details, we may send you information about our services, offers, and events. You may opt out at any time via unsubscribe links or by contacting us.
7. Access, correction, and deletion
You have the right to access, update, or request deletion of your personal data, subject to legal limitations.
Requests must be submitted in writing (email or letter) and should include proof of identity.
If you believe your data is inaccurate, you may request correction. If we disagree, we will explain our position and record your objection.
8. Amendments
This Policy may be updated from time to time. The latest version will always apply and is indicated by the effective date below.
9. Contact
For any questions, requests, or complaints regarding this Policy or your personal data, please contact us:
Domaine The Raphael
Email: info@the-raphael.com
Effective date: February 2026