PRIVACY POLICY

1. ..

…in relation to all your interactions with Hotel Villa La Chêneraie. To this end, we are committed to preserving the confidentiality of the personal information we collect. As a customer or person with whom we do business, you acknowledge and agree that we may collect, use and disclose your personal information in accordance with this Customer Privacy Policy (hereinafter referred to as the ‘Policy’).

The term ‘personal information’ used in this Policy refers to information that identifies you or identifies you as an individual. The types of personal information we process (which may differ in different jurisdictions in accordance with applicable law) include:

your name, gender, personal and business contact details, occupation, date and place of birth, photograph, nationality, and passport and visa information;
biometric data, voice recognition (e.g. Alexa), facial recognition;
information about your stays, arrival and departure dates, goods and services used, special requests made, comments indicated about your preferences for services (including preferences regarding rooms and stays), telephone numbers dialled and faxes, text messages and telephone messages received;
your credit card details, payment method information, bank details and account IDs for the loyalty programme all information necessary to fulfil your special requests (e.g. a medical condition requiring special arrangements or services) information, comments or content you provide to us regarding your marketing preferences or in connection with your participation in a survey, lottery, contest or promotional offer, or on our websites or applications and those of third parties; in certain limited cases, customer credit information.
The personal information we process is largely information that you or someone acting on your behalf and on your behalf has knowingly provided to us. However, in other cases, we process personal information that we may have inferred about you based on other information you have provided to us or during our interactions with you, or personal information about you that we have received from a third party [such as your tour operator, airline, your employer (when your trip was booked by the latter), your third-party card or your loyalty programme provider]. This Policy also applies to personal information about you that we have received from a third party, unless it is specifically governed by the third party’s privacy policy.

By accepting this Policy, and to the extent required by your local legislation, you give your express written consent to the processing of any personal information you provide to La Chêneraie that is considered sensitive personal information or financial information. Except where required by law, you are under no obligation to provide La Chêneraie with sensitive personal information of any kind.

2. How we use your personal information

Subject to applicable laws, we reserve the right to collect, use and disclose any relevant part of your personal information in order to: 
provide and bill for hotel rooms and other goods and services;
facilitate the provision of services on your behalf, including catering-related transactions manage the loyalty programme fulfil our contractual obligations to you, to any entity involved in planning your trip (e.g. travel agents, group tour operators or your employer) ensure the safety and security of our staff, customers and other visitors; maintain general records; comply with legal and regulatory requirements; test and evaluate new products and services; and

3. Disclosure of your personal information

We reserve the right to disclose your personal information at any time. Your personal information will only be disclosed in accordance with applicable law. In certain jurisdictions, data privacy laws may require us to obtain your consent before we can transfer your information from your home country to other countries. By accepting this Policy, and to the extent required and permitted by your local legislation, you consent to the transfer of your personal information to these other countries for the purposes and to the extent set out in this section and as described in the section above.

The credit card network operator, credit card issuer and/or their respective subcontractors, who in turn forward this statement to your employer or corporate client (and/or their respective subcontractors) to facilitate the processing and tracking of expenses related to your trip; or in certain cases, directly to your employer or corporate client (and/or their respective subcontractors) for the same reasons.

4. The information we collect when you visit us online

If you access our website, it is advisable that you are aware of the following points:

4.1 You can browse without revealing who you are

You can always visit our websites without having to identify yourself or reveal who you are in any other way.

4.2 Information about your usage

When you visit our website, we collect information. This information may include, for example, the IP address automatically assigned to your computer each time you browse the Internet, the date and time of your visit, the pages you view and the time spent on each page, the type of Internet browser you use, your device’s operating system, and the URLs of other websites you visited before and after our website.

4.3 Cookies and other similar technologies

We use cookie technology on our websites to help us evaluate and improve the functionality of our websites. Cookies themselves cannot be used to reveal your identity. They identify your browser, but not you, from our servers when you visit our websites. If you do not wish to accept cookies, you can block them by configuring your Internet browser settings. However, if you block them, you will not be able to use all the features of our websites, including the personalisation features associated with creating a user profile.

You can find more information about cookies and similar technologies and how they work at allaboutcookies.org.

4.4 Social media

Our websites may also contain plugins and other features that integrate third-party social media platforms into our websites. You will have the option to activate them manually. If you do so, the third parties that operate these platforms will be able to identify you, determine how you use this website, and associate and store this information with your social media profile. We encourage you to review the data protection policies of these social media platforms to understand how your personal data will be used. If you activate these plugins and other features, you do so at your own risk.

The personal information we collect about you online is stored by us and/or our service providers in databases protected by a combination of physical and electronic access controls, firewall technology, and other reasonable security measures. Nevertheless, such security measures cannot prevent the loss, misuse or alteration of personal information, and we cannot be held liable for any damages or liabilities arising from such incidents, to the extent permitted by law. Where required by law, we will notify you in the event of loss, misuse or alteration of personal information that may affect you so that you can take appropriate action to protect your rights.

5. Applications

When you download or register to use one of our applications, you may submit personal information such as your name, address, email address, telephone number, date of birth, username, password and other registration information, financial and credit card details, description and/or personal photo.
In addition, when you use our applications, we reserve the right to collect certain information automatically, including technical information associated with your mobile device, your device’s unique identifier, your mobile network information, the type of mobile browser you are using, and information about how you use the application.

Depending on the specific application you are using and only after you have agreed to such collection of information, we also reserve the right to collect information stored on your device, including contact details, your friends lists, your login credentials (where necessary to enable us to communicate with other applications at your request), your photos, videos, location or any other digital content. You can find more details about the types of information we collect in the privacy notice provided individually for each application.

6. Choice

You always have the option to choose which personal information you wish to provide to us. However, if you choose not to provide certain details, your customer experience may be affected (for example, we cannot take a booking without a name).

If you provide us with your contact details (e.g. your postal address, e-mail address, telephone or fax number), we reserve the right to contact you to inform you about products, services, promotions and events that may be of interest to you. We also reserve the right to share your personal information with selected third parties who may contact you directly.

In some jurisdictions, data privacy laws may require us to obtain separate consent in advance. You always have the option to choose whether or not to receive all or some of these communications by contacting us as indicated in the Section below or by following the ‘unsubscribe’ instructions contained in the communications.

7. Updating or viewing your personal information

With a few rare exceptions, you have the right to view and update the personal information we hold about you. If you would like to know what personal information we hold about you, you can send us a written request by letter or email to the addresses listed in Section 12 below. Please be sure to include your full name, address and telephone number, and provide a copy of your ID (e.g., ID card or passport) so that we can verify your identity and the personal information we hold about you, or so that we can contact you for any additional information we may need for this purpose. When you send us multiple requests in quick succession, we may respond to the subsequent request by referring to our previous response and only identifying what has changed significantly.
You may ask us to correct, delete or stop processing the personal information we hold about you for legitimate reasons by sending us a letter or email to the address indicated in the Section below. If we acknowledge that this personal information is incorrect or that we must stop processing it, we will delete or correct this personal information. If we do not agree that the personal information is incorrect, we will inform you that we do not agree, explain our refusal, and record the fact that you consider the personal information to be incorrect in the relevant file(s).

If you are not satisfied with the response you receive, you may bring your complaint to the attention of the Chief Privacy Officer by sending an email to

8. Amendments to this Policy

Just as our company is constantly evolving, this Policy is also subject to change. To assist you, the effective date of this Policy is indicated at the end of this document.

9. Request for access to personal information / Questions or complaints

If you have any questions about this Policy or the processing of your data as set out in this Policy, if you wish to raise any concerns or complaints regarding the application of this Policy, or if you wish to submit a request (in accordance with the procedure described in the section above) to view or delete the personal information we hold about you, please contact us at. All requests for access to your personal information must be submitted in writing by letter or email. We may respond to your request by letter, email, telephone or any other appropriate means.

Effective date: February 2026